Bristol Airport Informational Guide to Bristol Airport (BRS) - Non Official

Bristol Airport Services

damaged baggage

Passengers can report any damaged baggage to the ground handling agent of their airline.

Please contact with the agencies presented below:

Menzies Aviation (for Air Lingus and Aurigny Air Services): +44 1275 475569

Swissport (for other airlines): +44 1275 473543

Lost luggage

You can also claim your lost luggage contacting with Lost Property Office: +44 1275 473573

Trolley services

You can purchase yours at the vending machines throughout the airport.

Total cost is 2.00 pounds / €.

Payment with credit card is available. 

Special assistance

Passengers with special needs should arrange 48 hours in advance with their airline their assistance to make sure they will be provided with the required assistance. 

Many airport facilities such as the parking, toilets, changing rooms, etc. are specially adapted to special needs passengers. 

To use the Changing Places Facility please contact to OCS Special Assistance desk. 

For drop off and pick up, you will need to possess the Blue Badge, which will let you to get 30 minutes free parking in Express Drop Off car park. Get the badge at the Customer Information Point.
For further information, please contact: 0871 334 4444 / 01275 473670

Wi-Fi, Internet and printing services

You can have a 60-minute free internet connection with the Wi-Fi connection and also internet desks throughout the airport.

When at the check-in area, printing services are also available.

Family facilities

Travelling with children can be a little bit chaotic sometimes. Bristol Airport offers to families’ facilities specially designed for them and for to make their transit to the airport even more comfortable.

Some of the facilities and services offered are:

Baby changers: throughout the terminal or at ladies’ toilets

Pre-order food and nappies at the Superdrug store to pick them up in the departures lounge

All cafés and restaurants are equipped with baby food-warming unit.

There is a games zones for keep children entertained in the departures lounge

Meeting and conference rooms

In Bristol Airport you can find conference and meeting rooms in the first level, where you will be able to celebrate either a meeting, conference, exhibition, team building, etc.

There are 4 rooms with different capacities according to the number of assistants and 2 meeting rooms.

The facilities are properly equipped with basic services like Free Wi-Fi connection, projectors, display screen, drink services, etc. and also there is available a catering services which should be previously booked. 

Additional services

Changing rooms, accommodation reservation, games zone, smoking-allowed areas.

Other services

-Information point
-Mobile phone chargers
-Executive lounges
-Media Centre
-Currency Exchange 
-Cash dispensers
-Duty Free Shops
-Post box
-Conference facilities
-Pay phones


AspirePlus Lounge: Mezzanine level. Open from 04:30 to 19:30. Services: Premium food, Snacks, Alcoholic drinks, Flight monitors, Newspapers, Magazines. Please note it is a non-smoking facility.

Aspire Lounge: Mezzanine level. Open from 04:00 to 20:30. Services: Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, Internet terminals. Please note it is a non-smoking facility.

Purchase your pass to Bristol Airport lounges